Refund Policy

Consultations

We understand that life is unpredictable. If you need to reschedule or cancel your appointment, please contact us as early as possible.

• More than 24 hours notice: Full refund or free reschedule.
• Less than 24 hours notice: The consultation fee is non-refundable. You are welcome to reschedule for a reduced rebooking fee of $20.
• No-show: The full consultation fee is forfeited.

In the rare event that Christine needs to cancel or reschedule, you will receive a full refund or priority rebooking at no charge.

Shop — Physical Products

Due to the nature of homeopathic remedies, we are unable to accept returns on opened products for health and safety reasons.

• Damaged or incorrect items: Please contact us within 7 days of receiving your order with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.
• Lost in transit: If your order has not arrived within 14 business days of dispatch, please contact us and we will investigate with the carrier.
• Change of mind: We do not offer refunds or exchanges for change of mind on physical products.

Shop — Digital Products

Due to the instant-access nature of digital downloads, all digital product sales are final and non-refundable once the file has been accessed or downloaded. If you experience a technical issue accessing your purchase, please contact us and we will resolve it promptly.

How to Request a Refund

To request a refund or report an issue, please contact us with your order details. Approved refunds are processed within 5–10 business days to the original payment method.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.